Consumer Protection

The worst consumer problem: Fraud/identity theft

By | Teresa Murray
Consumer Watchdog

One in 20 people was a victim in 2019. Account takeovers, which involve a criminal gaining access to an existing account, soared by 72 percent in 2019.

A week's worth of help and tips during Consumer Protection Week

Being a consumer is a tough job. Really tough. During National Consumer Protection Week, which runs through March 6, the U.S. PIRG Education Fund staff is offering a daily dose of tips and advice to help you navigate life’s biggest consumer challenges.

Report | U.S. PIRG Education Fund | Consumer Protection

Consumers in peril

U.S. PIRG Education Fund report documents that complaints to the CFPB, led by complaints about credit bureaus, set new records in 2020.

How Do Dating Apps Use My Data? A Video Explainer

By | R.J. Cross
Policy Analyst, Frontier Group; Advocate, Tax & Budget, U.S. PIRG

If you've ever used a dating app, your data has likely been collected and shared across the Internet. How do dating - and other types of apps - use your data? Advocate R.J. Cross explains. 

What does buying a car look like during a pandemic?

By | Lucy Baker
Consumer Defense, Associate

In October, US PIRG and Frontier Group released a report on how the pandemic has affected auto leasing and lending. We found that, like in a lot of industries, the pandemic has exacerbated already serious issues and has brought them to the forefront of our attention.

Amicus Brief of US PIRG Ed Fund and NCLC

U.S.  PIRG Education Fund's amicus, or friend of the court, brief, with the National Consumer Law Center, to the Ninth Circuit, U.S. Court of Appeals in support of Appellees and Affirmance in a privacy case called Google Inc. Street View Electronic Communications Litigation.

News Release | U.S. PIRG Education Fund | Consumer Protection

COVID-19 pandemic worsens existing consumer problems with car buying

Consumer complaints to the Consumer Financial Protection Bureau (CFPB) regarding vehicle loans and leases have increased sharply during the coronavirus pandemic, according to a new report by the U.S. PIRG Education Fund and Frontier Group. The analysis suggests that consumers are facing abusive and deceptive practices from the automobile lending industry.

Auto Loan Complaints Rise

Fact sheet to accompany our report "Auto Loan COmplaints Rise," based on a dive into the CFPB Consumer Complaint Database.

Report | U.S. PIRG Education Fund | Consumer Protection

Auto Loan Complaints Rise

Our latest report, with the Frontier Group, finds that: Financing the purchase of a car is a minefield for consumers at even the best of times. Tricks and traps in the auto marketplace can leave consumers paying more for a car than they should – or, worse, to being victimized by predatory and abusive practices by auto dealers and lenders. COVID-19 has left consumers even more vulnerable. A review of complaints to the Consumer Financial Protection Bureau’s (CFPB) Consumer Complaint Database reveals a sharp spike in consumer complaints about auto purchasing, leasing and financing since the beginning of the pandemic.

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