Updates

News Release | US PIRG Education Fund | Consumer Protection

FTC settles first case against VoIP provider for allowing illegal robocalls

This FTC settlement must be a wake-up call to phone service providers so they do more to protect consumers. If not, the FTC must be vigilant in going after companies that enable the immoral practice of preying on consumers. And the FCC should require providers to block spoofed calls that we all know are scams.

Report | U.S. PIRG Education Fund | Consumer Protection

Consumer Complaints Break Records

On the 10th anniversary of the Consumer Financial Protection Bureau’s (CFPB) establishment as a centerpiece of the 2010 Dodd-Frank Wall Street Reform and Consumer Protection Act (the law passed on 21 July 2010 and the Bureau opened its doors one year later), we look at the latest results from the CFPB’s public Consumer Complaint Database. This snapshot finds that, as the COVID-19 pandemic wreaks havoc on the financial situations of millions of Americans, consumer complaints to the CFPB have spiked to record levels. The CFPB must take powerful action to protect consumers in the financial marketplace.

News Release | U.S. PIRG Education Fund | COVID-19

Consumer complaints to CFPB set new record each month of COVID-19 pandemic

Each month since the coronavirus (COVID-19) pandemic swept the United States in March, a record number of American consumers have filed complaints with the Consumer Financial Protection Bureau (CFPB), according to an analysis released Friday by the U.S. PIRG Education Fund.

News Release | U.S. PIRG Education Fund

U.S. Supreme Court rules Consumer Financial Protection Bureau structure unconstitutional

The U.S. Supreme Court ruled on Monday that the separation-of-powers principle embedded in the Constitution prohibits Congress from giving the director of the CFPB protection from being removed for cause. This part of the decision in Seila Law LLC v. Consumer Financial Protection Bureau was 5-4.

News Release | U.S. PIRG Education Fund

Denial of auto loan relief leads to spike in consumer complaints

An analysis of consumer complaints published by the Consumer Financial Protection Bureau (CFPB) shows that as millions of Americans remain out of work due to the COVID-19 pandemic, complaints about problems in obtaining auto loan relief are skyrocketing.

News Release | U.S. PIRG Education Fund | Consumer Tips, COVID-19

Consumer advice: Ask for help with your bills before an emergency

This coming Monday, June 1, will mark the third full month that bills are due since COVID-19 was declared a national state of emergency in March. To help Americans manage their finances, U.S. PIRG Education Fund has published an updated guide with tips on what to do about paying bills during the crisis.

News Release | U.S. PIRG Education Fund | Consumer Protection

Americans need stronger consumer protections during COVID-19 crisis

U.S. PIRG Education Fund has released a report with the Student Borrower Protection Center and Consumer Action. The report makes recommendations to the Consumer Financial Protection Bureau (CFPB) to upgrade its consumer complaint tool, including the public consumer complaint database, so COVID19-related complaints can be handled more quickly and tracked better.

Each week, we’ll be posting a round-up of short stories from across our network from staff experiencing various COVID-related issues, and what they did about them.

News Release | U.S. PIRG Education Fund | Consumer Tips, COVID-19

COVID-19 consumer tips: Scams, utility bills and your stimulus check

U.S. PIRG Education Fund is publishing new guides and tips each week to help consumers navigate the COVID-19 crisis.

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