Picking a cell phone plan

Mobile technology has rapidly revolutionized our ability to access information and communicate, from anywhere. Unfortunately, phone bills have also rapidly increased, sometimes without delivering more value to the consumer—a mobile plan can easily cost over $100 per month before additional fees and charges. Fortunately, there is a lot you can do as a consumer to cut your bill down to size.

  1. Check your bill for unknown charges. The Federal Trade Commission recently took legal action against a company alleged to have taken in millions of dollars by billing for a service that mobile phone users had not requested. The practice is called “cramming;” a third-party company tells a mobile provider that a consumer has authorized charges for a service from the third-party. In reality, the consumer has not requested the service or authorized charges, and may be completely unaware that they are being charged by a third-party vendor. Protect yourself by checking your monthly statement for additional or unknown charges. You should also be careful about providing your phone number online. If your bill has been crammed, contact your mobile provider and file a complaint with the Federal Trade Commission.1,2
  2. Get help shopping for the best plan. There are hundreds of possible combinations of minutes, carriers, and features. The comparison tool at billshrink.com can help you find the best service for the lowest price, personalized to include the details of your usage patterns.
  3. Don't sign up for another long-term contract. The total cost of buying a phone and then purchasing a pre-paid plan is a fraction of the cost you will incur over the course of a two-year contract that comes with a “free” phone. Recently, the major carriers introduced pre-paid plans for iPhone and Android devices, meaning you won't have to sacrifice quality. If you can afford to buy the phone up-front, you will save big in the long run.3
  4. If you sign up for a contract, use the 15-30 day trial period to test your phone and service. All long-term mobile contracts have a period during which you can cancel your contract without an Early Termination Fee (ETF). Test your service at home, work, the store, and any other place you frequent. Test the apps and features to make sure that you like the OS, configuration options, and anything else that you care about. If it doesn't meet you needs, you've got a get-out-of-jail-free card for the first two weeks—check with your mobile provider to find out if you have a longer trial period.
  5. If you don't like your long-term contract, try to get out early without paying the ETF. If your carrier changes your contract terms (e.g. text message prices or administrative fees), you may have legal grounds to cancel the contract. You can also make someone else responsible for your contract, swapping out yours for theirs at cellswapper.com, celltradeusa.com, cellplandepot.com, or trademycellular.com. If you think you have a good justification to end service, like unemployment or military deployment, try customer service and escalate by asking to speak with higher level authorities until you get the answer you want. 
  6. Don't settle for a bad signal. Start by checking to see if your carrier thinks that you should have reception at www.cellreception.com. Walk around your area to check the size of the dead zone. It may be easier to gauge if you change your phone's signal setting to give you a numerical rating for your signal. Next, complaint to your service provider—if the issue is bad enough, they may provide you with a signal boosting device at no additional charge. Bad signal strength could also give you leverage if you'd prefer to find a new carrier.  

 

Sources:

  1.  FTC “Is Your Mobile Bill a Cram Sandwich?”: http://www.consumer.ftc.gov/blog/your-mobile-bill-cram-sandwich 
  2.  FTC Files Its First Case Against Mobile Phone “Cramming”: http://www.ftc.gov/opa/2013/04/wisemedia.shtm 
  3.  NYT Blog: http://bits.blogs.nytimes.com/2012/08/02/prepaid-phone-plans/ 

Issue updates

News Release | U.S. PIRG | Public Health, Consumer Protection

Consumer Group Faults Exemptions for Second Recall of Compounded Drug in 2018

After a second major recall of all sterile compounded drugs manufactured by an "outsourcing facility", U.S. PIRG calls on the Food and Drug Administration to close loopholes that exempt these operations from safe manufacturing requirements.

> Keep Reading
News Release | U.S. PIRG | Public Health, Consumer Protection

Honey Smacks still on shelves 2 months after salmonella recall

Some stores are still stocking Honey Smacks more than two months after a massive recall due to Salmonella contamination that now has poisoned 130 individuals in 36 states, according to  the U.S. Food and Drug Administration (FDA).  The latest FDA update includes 30 more sick people from three previously unaffected states:  Delaware, Maine and Minnesota.

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

New Report: How to Protect Consumers 1 Year After Equifax Breach

One year after announcing the worst data breach in history, Equifax has yet to pay a price or provide consumers with the information and tools they need to adequately protect themselves. A new report by U.S. PIRG Education Fund provides a recap of actions against Equifax over the last year, new materials to help consumers understand how to best protect themselves, and a case for why both oversight and financial consequences are needed to prevent future large-scale breaches.

> Keep Reading
Report | U.S. PIRG Education Fund | Consumer Protection

Equifax Breach: One Year Later

A year ago tomorrow, Equifax announced that hackers had breached its system and accessed the data of nearly 150 million U.S. consumers. To mark the anniversary of that notorious announcement, we are releasing a report containing suggestions on how state and federal authorities and consumers can safeguard personal information.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

Recall: Toys Still Found with Lead Paint Decade After Virtual Ban

On Wednesday, the U.S. Consumer Product Safety Commission recalled more than 30,000 units of BSN Sports rubber critter toys because of lead contamination. Despite Congress enacting stronger protections for toys and other children’s products 10 years ago this month due to a rash of China-manufactured lead contaminated toys, some toys with lead paint contamination are still reaching store shelves and getting into kids’ hands.

> Keep Reading

Pages

L'Oréal: Pledge to Be Toxic-Free

Today, U.S. PIRG Education Fund, Campaign for Safe Cosmetics (a project of Breast Cancer Prevention Partners (BCPP)), and Safer Chemicals Healthy Families delivered more than 150,000 petition signatures calling on the multinational cosmetic giant L’Oréal USA to eliminate cancer causing chemicals and to disclose its secret “fragrance” chemicals. 

> Keep Reading
News Release | U.S. PIRG Education Fund | Consumer Protection

Guilty Plea By Volkswagen is an Important Step, Jail Time Should Come Next

Statement by Mike Litt, Consumer Program Advocate at U.S. PIRG Education Fund, on today’s guilty plea by Volkswagen in its criminal court case for emission violations.

> Keep Reading
News Release | Consumer Protection

Unilever: Go Toxic-Free

On Valentine’s Day, consumer groups thank Unilever for great first step in disclosing fragrance ingredients and call on personal care giant to go toxic-free.

> Keep Reading

Statement on Procter & Gamble’s New Preservative Tracker in Personal Care Products

Personal care product giant Procter & Gamble (P&G) recently unveiled a new preservative tracker, which lets consumers know which preservatives are included in various categories of P&G’s products, such as baby wipes, skin care, and hair care products. Consumers can search the tracker by ingredient or by product type.

> Keep Reading
News Release | Consumer Protection

Yahoo Data Breach Presents Opportunity for Strong Response

Statement by Mike Litt at the U.S. PIRG Education Fund, on the latest announced Yahoo data breach.

> Keep Reading

Pages

News Release | US PIRG

During this time of year, families are thinking about the children going back to school, and for parents who are sending their kids to college, it can be a bit overwhelming. A key to addressing those concerns is making sure their teens are prepared for “adulting” -- in other words, taking care of their own lives.

News Release | US PIRG

Representatives of several leading U.S. consumer and traveler groups today met with U.S. Department of Transportation (DOT) Secretary Pete Buttigieg to urge action on the most pressing consumer protection priorities affecting consumers flying commercial airlines. It was the first time representatives of consumer groups were granted a meeting with a U.S. Secretary of Transportation in nearly five years.

Report | U.S. PIRG Education Fund

This report recaps the Consumer Financial Protection Bureau’s results for consumers over the past 10 years, the steps taken to return the CFPB back to its mission after three years of retrograde decisions under the Trump Administration, and our recommendations for CFPB action moving forward.

News Release | U.S. PIRG Education Fund

As the Consumer Financial Protection Bureau (CFPB) turns 10 years old, a new report from the U.S. PIRG Education Fund recaps how the agency has helped consumers over the past decade and the steps under way to refocus the CFPB on its mission after three years of retrograde decisions under the Trump Administration.

News Release | US PIRG

Johnson & Johnson Consumer Inc. said Wednesday it’s voluntarily recalling all lots of five types of Neutrogena and Aveeno aerosol sunscreen after internal testing showed “low levels of benzene” -- which can cause cancer -- in some samples. J&J also said consumers should stop using the sunscreen.

View AllRSS Feed

Support us

Your tax-deductible donation supports U.S. PIRG Education Fund’s work to educate consumers on the issues that matter, and the powerful interests that are blocking progress.

Learn More

You can also support U.S. PIRG Education Fund’s work through bequests, contributions from life insurance or retirement plans, securities contributions and vehicle donations. 




U.S. PIRG Education Fund is part of The Public Interest Network, which operates and supports organizations committed to a shared vision of a better world and a strategic approach to social change.