Consumer Tips

PROTECTING YOURSELF IN A COMPLEX MARKETPLACE — Our researchers and attorneys provide key tips for how you can shop for the best bank, get the best car loan, protect against identity theft and more.

Protect Yourself

In today's marketplace, it takes a savvy, informed consumer to avoid common pitfalls and threats. Financial decisions in particular require assessing a blizzard of advertisements and navigating pages of jargon-laden fine print to make decisions about credit cards, bank accounts, loans, health insurance, and cell phone contracts, among other things.

It’s more important than ever to protect yourself:

  • Consumers who finance their cars through a dealership pay more than $25.8 billion in additional hidden interest over the lives of their loans.
  • In 2010, more than 8 million households were victims of identity theft, a 33 percent rise since 2005.
  • One out of 20 consumers has errors on their credit report significant enough to lead to higher rates on loans.
  • Banks made around $30 billion in overdraft fees in 2011. Adding insult to injury, these fees were pitched as “overdraft protection,” which most consumers would be better off without.

That's why the U.S. PIRG Education Fund has compiled recommendations and resources for consumers. Our tip sheets address some of the most common complaints received by the Federal Trade Commission—read on, and protect yourself from becoming a statistic.

 
Note that these tips are not intended as, nor should they be construed as, legal advice. If you need legal advice dealing with a consumer problem, consult an attorney. 

Issue updates

Blog Post | Consumer Protection

Should Facebook And Google Be Regulated As Credit Bureaus? | Ed Mierzwinski

In a series of joint privacy petitions to the Federal Trade Commission beginning in 2006 and extended more recently to include behavioral targeting, as well as medical and mobile marketing, U.S. PIRG and the Center for Digital Democracy (sometimes with allies) have argued for greater scrutiny and regulation of the online digital marketing and behavioral targeting ecosystem that involves companies you do business with, social networking tools, third-party advertisers and other players. Today, in the New York Times, Professor Lori Andrews says that "Facebook is Using You."

> Keep Reading
Blog Post | Consumer Protection

Some Consumer News of the Week, In Case You Missed It | Ed Mierzwinski

It's hard to keep up, so here are some key consumer news stories I am following that you may have missed this week. We start with CALPIRG Education Fund's new "Cell Phone Guide," look at the Consumer Federation of America's report on auto insurance discrimination and take you all the way to the NYPIRG Straphangers Campaign survey on what's "good, bad and ugly (rats!)" in NYC subway stations.

> Keep Reading

Reuters: Bank Transfer Day saw 600,000 switch

Bank of America (BofA) Gets Hit By $5 Debit Card Fee, Consumers Move Their Money From Big Banks. Read the story. Then, get more info at U.S. PIRG's Bank Fee Tips. Check out our April 2011 report Big Banks, Bigger Fees for more details.

> Keep Reading
Blog Post | Consumer Protection

Watch for fake 5.0 user ratings on merchant sites; and watch out for efforts by doctors, others to block real ratings, too | Ed Mierzwinski

Some user reviews on the Internet are written by sockpuppets paid by the website; in other cases, consumers are given inducements to write good reviews (New York Times). Meanwhile, doctors, especially, are trying to use copyright law to "squelch" valid reviews from patients (Washington Post). Either way, watch out.

> Keep Reading
News Release | U.S. PIRG | Consumer Protection

A Lower Standard for Lead Poisoning

U.S. PIRG applauds the Advisory Committee on Childhood Lead Poisoning and Prevention of the Centers for Disease Control and Prevention in their important decision to protect the safety and well-being of our littlest consumers: children. The Panel recommended the government lower the threshold of lead in blood that qualifies as lead poisoning in children.

> Keep Reading

Pages

Blog Post

In response to a tidal wave of unfair marketplace practices, the CFPB asked the public to submit comments on the impact of junk fees on their lives. Some 2,500 comments later, consumers have described the pain points caused by unfair junk fees.

Cover graphic courtesy Student Borrower Protection Center, used by permission

News Release | U.S. PIRG Education Fund

Today, in response to the Consumer Financial Protection Bureau’s (CFPB) request for information (RFI) on harmful “junk fees,” the Student Borrower Protection Center (SBPC) and the U.S. PIRG Education Fund submitted comments exposing how financial service giants and universities are plaguing postsecondary students with unexpected, unavoidable, and hugely expensive charges on a range of financial products.

Report | U.S. PIRG Education Fund

Report on issues with "Buy Now, Pay Later" financing plans.

Blog Post

Even with the knowledge I’ve gained working as a consumer advocate for several years, getting my finances in order has been a work in progress. 

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