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Corporate crime update: Phone companies stop cramming, but banks still run amok

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

The industry trade paper American Banker is reporting  that "Bank of America Sold Card Debts to Collectors Despite Faulty Records" in 2009 and 2010. Good to know. It confirms previous consumer group studies that had documented that big banks were forcing consumers to arbitrate and pay "debts" that may not have been owed (some were due to identity theft or sloppy records). However, in the latest fallout from a U.S. Senate Commerce committee investigation of unauthorized third-party billing on phone bills (cramming), Chairman Jay Rockefeller has announced that ATT has joined other big telcos in finally promising to drop the tawdry practice of "cramming," which is a technical term meaning "making big bucks by allowing fly-by-night firms selling useless junky products consumers don't want and didn't buy to use phone bills as cash registers."

Consumer Bureau Compared to Peace Corps

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

Today, in his column "Government's Not Dead Yet," Joe Nocera of the New York Times pays a visit to the PIRG-backed Consumer Financial Protection Bureau, where he finds vision, idealism and people working to show that "government can make a difference in people’s lives."

A Federal Trade Commission (FTC) staff report confirms what we've known all along: The big credit bureaus pressure identity theft victims into buying overpriced, underperforming credit monitoring subscription packages.

Consumer fraud summit today will be webcast

By | Ed Mierzwinski
Senior Director, Federal Consumer Program

UPDATE: LINK TO C-SPAN WEBCAST ARCHIVE (My PANEL here and entire event here.)

In times of financial calamity, fraudsters come out to take your last dollar. This afternoon U.S. Attorney General Eric Holder will host a consumer financial fraud summit (agenda) at Georgetown Law School near Union Station bringing together enforcers from the DOJ, FTC, state agencies and consumer groups. I'll be on a panel discussing business opportunity frauds. Other panels will be on elder fraud and tax scams. The event is free and open to the public and will be webcast.

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